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K-State Staff Works to Provide Best Fan Experience

August 26, 2014
By Kelly McHugh

Each and every game day at Bill Snyder Family Stadium, Wildcat fans can guarantee they'll be welcomed with these words:

"Welcome to K-State."

You'll hear this greeting time and time again. From parking your car to entering the stadium gates to buying fries at the concessions stand; the K-State operations staff takes those three words to heart.

"Our event staff believes in the family atmosphere and really cares about what they're doing," said director of event operations, Brian Cordill. "We have ticket takers who have been here for years and know people that come to the gates every week. I'm always amazed how they address people by name and know them. Our ushers know the people in their sections, too. They really are there to help; they really get a joy out of solving a problem for somebody." 

K-State Athletics employs a staff of nearly 1,000 to work behind the scenes on a game day. This group shows up prepared and ready to make sure every fan's experience is top-notch.

As the K-State football team prepares for another exciting football season, so does the K-State Athletics operations staff, and there are a few things it wants every fan to know and take advantage of before kickoff this weekend.

K-State Athletics offers a text-assist service by which fans who need assistance or to report an incident can text CATFAN followed by their seat location and issue to the number 69050.

"It's available and it's discreet," explained Cordill on the easy-to-use way of getting in touch with operations staff. "If you have a fan behavior issue that affects your ability to enjoy the game, most likely it's bothering other fans, too. By using this system, it's convenient and it's confidential." 

Upon texting CATFAN and their message to 69050, the text goes directly to a K-State stadium dispatcher, who then communicates with stadium staff in the area to resolve the issue. 

It's that simple.

"The more eyes around the stadium helping us spot issues, the better. For example, if you see a trashcan that needs to be emptied or a pop spill, you can report it from your seat," continued Cordill when explaining the text-assist program's many advantages. "We can get a custodial staff member notified right away." 

From five hours before the game in the stadium parking lot to leaving after the game's final whistle, there are many ways fans can use the text-assist service to make their gameday experience even better.

"We encourage fans to plug the code 69050 into their phones before they come to the stadium," continued Cordill. "It's not there in place of a staff member, because we definitely value that personal interaction, but if it's more convenient for them to report an issue via text message, we want them to know they have that option."

There are other ways fans can seek assistance at the stadium, Cordill said. On each side of the stadium fan accommodation booths are located to help fans with any questions. Whether it's reporting a lost and found item or the need for help with a dead car battery, the guest services booths are there for every fan to utilize. 

"If there's an issue, we want to know about it right away so we can do our best to resolve it as quickly as we can and allow fans to have a great atmosphere and a great time the remainder of the game," concluded Cordill.

OTHER STADIUM CHANGES TO KEEP IN MIND
This year, the West Stadium Center's Goss Family Terraces will open two hours prior to kickoff at the same time as all stadium gates. This has changed from last year when the terraces opened four hours before kickoff. A Tailgate Terrace ticket is required for entrance.

Also, entry procedures into the K-State Super Store locations are changing to provide improved stadium security.  As always, the stores will open from outside the stadium when the parking lots open five hours before kickoff. However, once the stadium gates open two hours prior to kickoff, the Super Stores will close their outside doors and be open from the stadium concourse exclusively. This will create a better flow in and out of the stores and fans will no longer be required to have their ticket scanned upon entering or exiting the stores.

 

We hope you enjoy K-State Sports Extra. We would like to hear your comments and any story ideas for future emails, so fire them our way. Contact Kelly McHugh or K-State Assistant AD for Communications Kenny Lannou.