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K-StateHD.TV FAQ's

The nation's No. 1 digital institutional network since its inception in 2011, K-StateHD.TV is an online high-definition network providing Kansas State University and K-State Athletics a world-wide connection for athletic and academic endeavors. Combined with over 650 free videos, premium subscribers get access to nearly 1000 videos a year, including over 125 live athletic events.  Other premium K-StateHD.TV features include pregame shows, weekly and postgame press conferences, and commercial-free on-demand viewing of every football game and all home men's basketball, women's basketball, volleyball and baseball games — all shot and produced in HD.


What is K-StateHD.TV?

K-StateHD.TV is a high-definition digital network providing K-State a world-wide connection for athletic and academic endeavors.  Ranking as the most watched digital institutional network on CBS' platform since its inception in 2011, K-StateHD.TV features selected live athletic events, press conferences, original programming, as well as on-campus performances and/or lectures. A joint venture between K-State Athletics, Inc., and Kansas State University, K-StateHD.TV is the portal through which the world sees what K-State Athletics and Kansas State University have to offer.

What makes K-StateHD.TV unique?
Thanks to a very close working relationship between KSA and on-campus staff, K-StateHD.TV features a mix of athletics and on-campus personnel and equipment. Students work hand-in-hand with professionals in all aspects of K-StateHD.TV, fostering an environment unique in college athletics. Using one of the few fully-equipped HD trucks in the Midwest, K-StateHD.TV not only provides professional and outstanding HD production of all events, but a tremendous educational opportunity for students.

What video is on K-StateHD.TV?
Using the appropriate buttons on the main page of K-StateHD.TV, viewers can choose which video channel they wish to watch (Athletics or Academics). The Athletics channel features K-State Athletics selected live events, game replays, live press conferences, and other original programming. Live event productions are limited to what contests are available after selections are made by Big 12 Conference television partners. Upon selecting the Academics channel, there is the News & Research tab, featuring videos from on-campus organizations, including messages from President Kirk Schulz. The Speakers tab features Landon Lectures as well as other guest speakers and professor lectures. The Arts tab features performances from a multitude of campus organizations in art and entertainment, as well as original programming. The Alumni and Friends tab features videos from Kansas State University organizations such as the Alumni Association, Foundation, Salina campus and more.

Will every K-State football game be shown live on K-StateHD.TV?
No. Due to Big 12 Conference television contracts, only one football game each season is available to be webcast live on K-StateHD.TV -- all other games will be shown on national or regional television. Commercial-free on-demand replays of each football game will be available to K-StateHD.TV subscribers 72 hours after the game ends.

What video is free and what is premium?
All video on the Academics channel is free for K-StateHD.TV viewers, featuring Kansas State University on-campus videos/events. On the Athletics channel, viewers see both free and premium videos content. Combined with over 650 free videos, premium subscribers get nearly 1000 videos a year, including over 125 live athletic events. Any live K-State Athletics event will be a premium video broadcast and will require a subscription, but a free audio option is available. Other premium features include pregame shows, weekly and postgame press conferences, and commercial free on-demand viewing of every football game and all home men's basketball, women's basketball, volleyball, and baseball games.

Why subscribe for the premium content?
Combined with over 650 free videos, premium subscribers get nearly 1000 videos a year, including over 125 live athletic events each season that cannot be seen everywhere on over-the-air or cable television. Some of the live events include, but are not limited to, one K-State home football game and selected home volleyball, women's basketball, and baseball games.  Live event productions are limited to what contests are available after selections are made by Big 12 Conference television partners. Other premium features include pregame shows, weekly and postgame press conferences, and commercial free on-demand viewing of every football game and all home men's basketball, women's basketball, volleyball, and baseball games. A premium subscription also allows for live streaming with native browsers on select iOS and Android devices, which can be watched live via the specially dedicated mobile app, K-State Gameday live (http://www.kstatesports.com/wireless/)

How much does it cost to subscribe?
Subscriptions to K-StateHD.TV start at $9.95 a month and $79.95 a year, but now include a default College Sports Live option at $99.99 a year.  The College Sports Live option features a redesigned user experience, all-new interactive programming guide to make it easier to find videos/events, and access to 18,000 annual live audio and video events (plus 50,000 on-demand clips), on the entire College Sports Live network. Click here to subscribe!

Who will announce the games for the live sports I see on K-StateHD.TV?
For most K-StateHD.TV live events, K-State's Brian Smoller will serve as the lead play-by-play announcer or host, with K-State former greats such as Jon McGraw, Ian Campbell, Nick Leckey, Liz Wegner-Busch, Kelsey Chipman, Nicole Ohlde, Kimberly Dietz, Clent Stewart, Schyler Thomas, Mike Clark, and Craig Wilson all serving as analysts.  For other events, thanks to K-State Athletics' strong partnership with multimedia entities such as CBS, Learfield and Manhattan Broadcasting Co., K-StateHD.TV viewers will see an outstanding HD video feed with full production, embedded with the radio call from the K-State Sports Network or flagship station 1350 KMAN.

Are all K-StateHD.TV videos in HD?
All K-StateHD.TV live events and on-demand video content are shot with state-of-the-art HD cameras, and then produced and edited for HD viewing. Some K-StateHD.TV archived content was filmed and created with Standard Definition cameras/production equipment.

What do I do if I'm have a question about my subscription/login?
CBS Interactive provides live technical support for K-StateHD.TV streaming events. For questions or support, please visit the Help Center for quick fixes to common issues, or contact tech support for guided solutions to your specific problem. As a last resort, you can call them toll-free at 1-800-781-9444, though calling the tech support center can result in longer wait times and less efficient tracking or case history. Some basic troubleshooting tips are listed below.

Troubleshooting and Technical Support 

Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted or the quality of the picture may not appear to be "HD" based on your network connection speed or during periods of internet congestion. If playback stalls, stops or plays slowly, try one or all of the following:

  • Make sure your computer meets the minimum system requirements
  • Refresh your browser or close your browser and open it again.
  • Avoid internet congestion by waiting several minutes before viewing the programming again.
  • Close other computer applications that may be open at the same time.
  • Update your Flash Player plugin and Java plugin
  • Make sure you have the latest version of your browser installed, that cookies are enabled, and any pop-up blockers are turned off.
  • Try using an alternative browser (If you are using Internet Explorer, try Firefox. If you're using Firefox, try Internet Explorer, etc).
  • Restart your computer.

I am a previous K-StateHD.TV subscriber, and I am having trouble signing up for a new account. What do I do?
Visit this link in your browser: http://www.kstatesports.com/collegesportslive/?media=461948

When the page loads, it will prompt you to login in order to view. Enter your email address and password you used from the previous account you had. Once the system recognizes you don't have an active K-State subscription you will be re-directed to the purchase page where you may make your subscription purchase.

If you don't remember the password you used previously, visit this page to reset it.

If you do not remember your login information, or wish to create a new account with a different email address, click on "New user" and follow the prompts.


HELP CENTER

Find answers to common questions and problems in a quick reference format. Solves most technical support issues.

 

CONTACT TECH SUPPORT

Submit a problem or question to live technical support for quick action to address your specific issue. Your best option for rapid fixes.

 

CALL TECH SUPPORT

You can call Tech Support at 800-781-9444, but please be aware this may lead to slower and less efficient addressing of your problem.