Morgan Family Arena A-Z

ACCESSIBLE SEATING

All seating in Morgan Family Arena is sold as general admission on a single-game or season basis. Seating for guests with disabilities is available on Level 1 in Sections 4, 6, and 15 and on Level 2 in Sections 3, 7, 8, 11, and 13. Seating may be purchased in advance through the Athletics Ticket Office and online at www.kstatesports.com. Fans needing ADA or special accommodations on the day of the match may request a ticket exchange at the interior window of the Morgan Family Arena ticket office beginning 1 hour prior to first serve, if available.

ALCOHOLIC BEVERAGES

Policies pertaining to alcohol are in place so that all guests can enjoy the event in a safe and comfortable environment.

It is prohibited to bring alcohol into Morgan Family Arena. Violators will be subject to ejection and applicable legal action.
State law requires that all persons consuming alcohol be at least 21 years of age.
Intoxicated or alcohol impaired guests may be refused admission to Morgan Family Arena.
Only two (2) alcoholic beverages may be purchased at one time.
All alcohol sales will end at the conclusion of intermission between the 2nd and 3rd set.

BAGS & BAG SEARCH

Guests will be able to carry the following style and size bag, package or container into the venue:

Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12." (Official K-State team logo clear plastic tote bags will be available throughthe Rally House team store).
One-gallon clear plastic freezer bag (Ziploc bag or similar).
Small clutch bags, no larger than 5.5" x 7.5", with or without a handle or strap can be taken into the venue with one of the clear plastic bags.
Items required for medical, family or child care needs are permitted after inspection in a clear bag.

Clear Bag Policy Information

*Non-compliant bags may not be placed into acceptable bags. Oversized bags may not be rolled, folded, or otherwise manipulated to meet the sizing requirements.

*Non-approved seat cushions and chairbacks include large traditional seat cushions that have pockets, zippers, compartments, or covers. Seat cushions and chairbacks must be 18” or less in width.

BANNERS & SIGNS

Banners and pep signs are allowed provided they are hand-held of reasonable size, can be stored beneath the seat and do not block the view of other patrons. Any banner or sign containing profanity or objectionable material will be confiscated.

BOTTLES/CANS

It is permissible for guests to bring into Morgan Family Arena one bottled water, flavored water or sports drink, provided it is in a clear plastic commercial container (such as an Aquafina or Gatorade bottle) no larger than 1 liter that has not been opened or that is empty of its contents. Frozen bottles are prohibited. It is impermissible to bring in any other type of beverage into the stadium. Plastic baby bottles are permitted into the stadium if the infant is with the guest but are subject to inspection by security upon entering. (For additional information, see Containers and Coolers).

CASHLESS SERVICES

K-State Athletics has transitioned to entirely cashless payment systems throughout its venues. This includes the ticket office, concessions, parking, Rally House locations and other points of sale in our facilities. Fans can use traditional credit/debit card payment methods. Checks will not be accepted.

CONCESSIONS

Concessions are available on the upper and lower concourses when arena doors open one (1) hour prior to first serve. No other food may be brought into the arena.

CONDUCT/EJECTION

In keeping with K-State’s pledge of the Best Fan Experience in the Big 12, fans are encouraged to treat visitors, players, coaches and officials with courtesy and respect. Abusive language or disorderly conduct is unacceptable and unwelcome in Morgan Family Arena and may result in ejection. Anyone who interferes with the game by coming onto the court or by throwing objects will be ejected and possibly arrested. In addition, fans who choose to consume alcohol must do so in a legal and responsible manner. K-State Athletics reserves the right to eject any patron whose behavior is against policy, unruly or illegal in nature. Event tickets may be forfeited without refund. Revocation of season tickets or arrest is possible. Fans shall comply with requests from venue staff regarding arena policies and emergency procedures.

COSTUMES

Costumes are permitted, but masks or facial coverings must be removed during the security screening process, on the concourse and at all concession/retail locations. Masks or facial coverings may only be worn within the arena bowl in the ticketed seating area as long as they do not create a distraction for other fans. Costumes with sharp edges or tips, including metal or hard plastic costume accessories (i.e. artificial weapons) are not allowed. Additionally, costumes are subject to further security screening. K-State Athletics reserves the right to ask anyone to remove their mask or costume due to arena security measures.

ELECTRONIC TICKET SCANNING

All tickets will be electronically scanned in order to verify authenticity. Tickets which have been logged in upon entry cannot be reused by another guest. Patrons assume all risks for tickets purchased through sources other than the K-State Athletics Ticket Office. Re-entry is not permitted.

ELEVATOR

An elevator for those with a medical need is available on the east side of Morgan Family Arena to assist guests accessing the upper concourse. Elevator access is limited to a guest and one (1) companion.

FIRST AID

Fans in need of first aid should contact a K-State Event Staff member. Basic medical/first aid supplies are available upon request. In case of emergency, please contact an Event Staff attendant, or supervisor for assistance.

GATES

Gates open one hour prior to first serve. All patrons ages 2 and older must present a ticket to enter Morgan Family Arena. K-State students are admitted free with a valid student ID at the student eGates open one hour prior to first serve for season ticket holders and K-State students; 50 minutes prior to first serve for all other ticket holders. All patrons ages 2 and older must present a ticket to enter Morgan Family Arena. K-State students are admitted free with a valid student ID at the student entrance. Re-entry and pass outs are not permitted.

LOST AND FOUND

Patrons wishing to check for lost items may contact and event staff team member during the event or after the event by calling Athletic Operations at (785) 532-7600.

MERCHANDISE

Officially licensed K-State merchandise is available for purchase at the Rally House team store on the lower east concourse of Morgan Family Arena. No other merchandise is permitted to be sold on the grounds of the K-State Sports Complex. Guests approached by someone selling merchandise are asked to report the person and location to a parking attendant, Event Staff attendant or police.

NURSING MOTHERS' ROOM

A nursing mother’s area is located in the northwest corner of the upper concourse behind Section 5.

Breast pumps and supplies are permitted, as long as they are carried in a dedicated bag specifically for the pump, which will be searched and tagged as a medical bag, or in a clear plastic, vinyl, or PVC bag measuring 12” x 6” x 12” or less. The bag, pump and supplies are subject to inspection. Plastic baby bottles are permitted into the coliseum if the infant is with the guest but are subject to inspection by security upon entering.

PARKING

Fans may park for free in the West Lot of Bill Snyder Family Stadium. Parking will open 90 minutes prior to first serve. Parking in the south volleyball lot and the Brandeberry indoor complex will be controlled via pass list.

PHOTOGRAPHY

Hand-held still cameras are permitted inside Morgan Family Arena for personal use only. Any commercial photography (large telescopic lenses and any camera with a stand or tripod) and video cameras are prohibited. Use of any device with a flash is prohibited. In no instance should anyone taking photographs block aisleways and/or seating areas or otherwise interfere with another fan’s enjoyment of the game. Event staff members are authorized to evict guests violating photography policies.

PROGRAMS

Match programs are free and can be found at the Fan Experience Booth, located on the lower east concourse.

PROHIBITED ITEMS & ACTIVITIES

Alcoholic beverages or controlled substances
Cans, glass, bottles, ice chests, coolers, picnic baskets and insulated beverage containers
Bags that do not meet the Clear Bag Policy – must be clear and less than 12” x 12” x 6” (see Bags and Bag Search)
Possession or use of firearms, explosives (including fireworks) or other weapons
Food and/or beverages (see Bottles/Cans)
Noisemakers
Umbrellas
Portable chairback seats exceeding 18” in width
Large flags, flagpoles and items obstructing sightlines
Oversized strollers
Laser Pointers
Live animals (except Guide and Service Dogs)
Resale of tickets (see Solicitation)
Throwing of any objects
Banners, placards and leaflets not pre-approved by the Athletics Department
Standing in aisles and behind seating areas/aisles on concourse
*Items required for medical, family or childcare needs are permitted after inspection in a clear bag*

RESTROOMS

Men’s and Women’s restrooms are located on both the upper and lower concourses of Morgan Family Arena. All restrooms have ADA accommodations and diaper changing stations. There are also family restrooms located on the lower concourse behind section 5 and on the upper concourse behind Section 10.

SERVICE ANIMALS

Live animals or pets, except for service or guide dogs, are not allowed except during promotional activities.

SMOKING

Kansas State University policy prohibits the smoking of cigarettes, cigars, pipes or burning tobacco in any other form or device, as well as the use of electronic cigarettes, vaporizers, hookah or other water pipe devices and all other related devices on university property, except inside personal vehicles.

SOLICITATION

University policy prohibits solicitation of any unauthorized item for sale, trade, or giveaway on the grounds of the Kansas State University. This includes solicitation of charitable donations and game or event tickets. Violators of this policy will be asked to leave the Arena grounds and may be cited for trespassing.

TICKETS

General Information: All persons ages 2 and older must present a ticket to enter Morgan Family Arena. Tickets may be purchased at the Morgan Family Arena ticket office, located at the main entrance.
Will Call: Pre-purchased general public tickets may be picked up at will-call, located at the Morgan Family Arena ticket office. Only the person whose name is on the ticket order may pick up the tickets. A photo ID is required for all will-call guests.
Player-Guests: Will-call for K-State and visiting team player guest is located at the Morgan Family Arena Ticket Office. Doors open one hour prior to first serve. Each person for whom an admission has been left must present a photo ID to receive a ticket. Once they receive their ticket, guests are required to enter the Arena immediately.
Lost/Misplaced Tickets: For lost or misplaced season tickets, the Athletics Ticket Office may re-issue tickets to the ticket holder of record only. A service fee is charged for each replacement ticket. For season tickets that have been lost in the mail or stolen, contact the Athletics Ticket Office at 1-800-221-CATS for replacement information.

WATER FOUNTAINS

Water Fountains are located on the lower and upper concourses.

Kansas State University Athletics